You can modify your order at any time, as long as the order hasn’t been packed. Once an order is packed it’s generally too deep in the system to be easily retrieved. It’s best to contact our store as soon as possible to avoid disappointment.

A change of address is possible any time before the order is shipped. Once an order is accepted by the carrier, redirecting the parcel rarely works.

Unfortunately, same-day delivery is not possible at the present time.

On average, delivery times can be anywhere between 2-5 business days. However, some areas may take a lot longer depending on your geographical location. In fact, some regional or remote areas of Australia can take up to two weeks or more! If you are experiencing unexpected delays, beyond seven working days or more, please call or email our toy store, so we can investigate the matter further for you.

You're most welcome to collect your order from our warehouse at any time between 10:00 am and 3:00 pm Mon-Fri (excluding p/holidays). No appointment is necessary. However, it's generally a good idea to wait for email confirmation, that your order is ready, before making your way to our warehouse.

Please remember to select 'Click & Collect' as you're preferred shipping method at the checkout before submitting your order. This is a totally free service. Upon collection, please bring a copy of your order as proof of purchase.

Absolutely! It doesn't matter where you are ordering from provided the intended shipping destination is either Australia or New Zealand. Unfortunately, orders cannot be shipped/delivered elsewhere at the present time.

If you suspect that the toy you ordered from us is damaged, simply refuse delivery. The driver will have no choice but to return the consignment back to our store. Let us know what happened (either by email or phone) and we will make sure a replacement is sent to you upon arrival.

If, on the other hand, you have accepted delivery and discovered that your toy is faulty or damaged, please notify our store, so we can provide instructions on how to return your damaged item/s. Please do not proceed to return anything unless you have contacted our store beforehand.

We use Australia Post for fast and reliable door-to-door delivery.

Bank: Bank of Melbourne
Account Name: Online Toys Australia
BSB: 193879
Account Number: 480265015

Customers wishing to pay via EFT from overseas, our bank's BNC/Swift Code is: SGBLAU2S

Yes, you can. In addition to bank cheques, we also accept personal cheques as well. Please keep in mind, however, that no order can be processed until the funds have cleared. This can take up to 3 days or more.

A PayPal profile that is linked to a cheque or other bank account can take up to 5 working days to clear. During this time, Online Toys Australia is unable to process your order until PayPal has confirmed that payment was received. PayPal refers to such payments as 'e-Cheque Payments'. You can find out more about eCheque on the PayPal website www.paypal.com by searching for 'eCheque' in the help area of their site.

Online Toys Australia do not apply any credit card fees or surcharges at all.

We understand that many toys look the same and have very similar names so, mistakes are sometimes inevitable. Sometimes it's as simple as a change-of-mind. The good news is that we are here to help! We accept product returns, for a refund or exchange, provided the following conditions at met:

1) Please inform us that you intend to return your purchase within 30 days.

2) The product/s must not have been opened, used or damaged in any way.

3) Return shipping costs is not the responsibility of our store.

4) That the products are returned undamaged and in saleable condition.

If you are unsure about any of the above, we are always here to help! Please email, or call us directly for further clarification.